Frequently Asked Questions

Yes. Better Living Medical Home accepts most major insurance plans. We recommend contacting us prior to your appointment to confirm that your specific plan is accepted and to understand any applicable copays or deductibles. Our team is happy to help you verify your coverage.

Yes. We offer competitive self-pay pricing for patients who prefer to pay out of pocket or whose insurance plans may not cover certain services such as hormone therapy or wellness visits. Transparent pricing will be discussed at the time of scheduling.

Coverage varies by plan. Some insurance plans cover medically necessary hormone evaluations and primary care visits, while certain wellness services such as peptide therapy or IV therapy may be self-pay. We recommend confirming with your insurer prior to your appointment and we are glad to assist with this process.

Yes. We understand that traditional office hours don't work for everyone. Better Living Medical Home offers flexible scheduling that includes early morning, evening, and weekend appointments by arrangement. Use the patient portal or contact us directly to find a time that fits your life.

Yes. Secure telehealth video appointments are available for many visit types including initial consultations, follow-up visits, medication management, and ongoing care. Telehealth is especially useful for patients throughout the Phoenix, AZ metro area and across Arizona who prefer to meet remotely.

New patients can book through our online patient portal, accessible via the Book Appointment button on this site. You will be asked to complete a new patient intake form before your visit. If you have any trouble booking online, please reach out through the contact page and we will assist you.

We ask for at least 24 hours notice for cancellations or rescheduling. This allows us to offer your slot to other patients who need care. Please contact us as soon as possible if your plans change.

TRT is a medically supervised treatment designed to restore testosterone to a healthy range in adults with clinically low levels. Common symptoms of low testosterone include fatigue, reduced muscle mass, mood changes, and decreased sex drive. Pauline Kupper, FNP-C conducts a complete evaluation — including lab testing and a detailed health history — before recommending any hormone therapy. Safety and individualized care guide every treatment decision.

Peptides are short chains of amino acids that signal the body to perform specific functions — such as increasing growth hormone production, supporting immune function, or accelerating tissue repair. Peptide therapy is often sought by adults looking to improve recovery, build lean muscle, reduce inflammation, or support metabolic health. Pauline evaluates each patient to determine which peptide protocols, if any, are appropriate for their goals and health status.

IV therapy delivers vitamins, minerals, and hydration directly into the bloodstream for rapid absorption. Common formulations support energy levels, immune defense, athletic recovery, and general wellness. Sessions typically take 30–60 minutes. Pauline reviews each patient's health history before recommending an IV protocol to ensure safety and therapeutic benefit.

Yes. Chronic disease management is a core part of what Better Living Medical Home offers. Pauline's background in both primary care and cardiology allows her to evaluate and manage conditions like type 2 diabetes, hypertension, thyroid disorders, and hyperlipidemia with clinical depth. Treatment plans focus on long-term outcomes and patient education, not just symptom management.

Better Living Medical Home focuses on adult primary care. If you are looking for a provider in Phoenix, AZ who can serve as your ongoing medical home for annual exams, preventive care, and management of health concerns, we welcome you to schedule a new patient appointment.

Yes. We provide pre-participation athletic physicals for sports clearance. These include a comprehensive health assessment and cardiovascular review to ensure safe participation in athletic activities. Sports physicals can be scheduled through the patient portal or by contacting us directly.